NCMS Morning Rounds 12-4-19

It’s already Wednesday and time for your

NCMS Morning Rounds

Dec. 4, 2019

Want to Get Paid? Use Medicare Beneficiary Identifiers Now

Just a reminder that as of Jan. 1, if your Medicare claims do not include the new Medicare Beneficiary Identifier (MBI) they will be rejected, with a few exceptions. The new numbers, which no longer use patients’ social security numbers, have been phased in over the last few years, but some of your patients may still not have their updated cards.

Here are a few tips and resources so you’ll be sure to get paid.
• If your patients do not bring their Medicare cards with them, give them the Get Your New Medicare Card flyer in English (PDF) or Spanish (PDF).
• Use your Medicare Administrative Contractor’s look-up tool. Sign up for the Portal to use the tool.
• Check the remittance advice. Until the end of December, the Centers for Medicare and Medicaid Services (CMS) will return the MBI on the remittance advice for every claim with a valid and active Health Insurance Claim Number.

Review this Medicare Learning Network Article to learn how to get and use MBIs.

Understanding ‘Patient Experience’

‘Patient experience,’ which is more than ‘customer satisfaction’ can impact your bottom line. In this latest installment of the Business of Healthcare video series, host Matthew Hanis explores what patient experience may mean to your practice or health system with Cathy Lee, Corporate Vice President for Patient Experience with South Carolina-based McLeod Health.

In this 22-minute video, Lee explains the complexities and nuances of a modern patient experience program as well as some of her innovations.

Watch the video now. Or, listen to the podcast version by searching Business of Healthcare on Apple iTunes Podcast, Google Play Podcast, Libsyn or Stitcher

Who’s Who on the NC Medical Board

Under North Carolina law, the state’s medical board was created “to regulate the practice of medicine and surgery for the benefit and protection of the people of North Carolina.” The Board consists of 13 members appointed by the Governor. Eight of the 13 are licensed physicians, one is a licensed physician assistant (PA), one is an approved nurse practitioner (NP), and three are members of the public with no financial or professional interest in a health service or profession. All Board members serve 3-year terms, limited to two full, consecutive terms on the Board. Learn more about the Board and its work.

At its November meeting, the Board installed its officers and several new members. Below is some information about each of the members who serve on this important board.

President, Bryant A. Murphy, MD, MBA of Chapel Hill is an anesthesiologist with UNC Health Care in Chapel Hill in the Department of Anesthesiology, where he is the Vice Chairman for Clinical Operations. He is also an Associate Professor in the Department of Anesthesiology at the UNC School of Medicine. In 2012, Dr. Murphy chaired the Anesthesiology section of the National Medical Association and is an NC delegate to the American Society of Anesthesiologists. Dr. Murphy is an NCMS member and alumnus of the NCMS Foundation’s Kanof Institute for Physician Leadership. His term is up Oct. 31, 2020.

President-elect Venkata Jonnalagadda, MD, of Greenville is a psychiatrist and Associate Chief of Staff for the Greenville Health Care Center, overseeing the eastern region of the state for the U.S. Department of Veterans Affairs – Durham. Dr. Jonnalagadda is a partner in private practice with Greenville Psychiatric Association, P.A. She also serves on the adjunct teaching faculty in the Department of Pediatrics at East Carolina University’s Brody School of Medicine. In addition, Dr. Jonnalagadda works as a clinical psychiatrist with the VA. She is board certified in child, adolescent and adult psychiatry and is a Fellow of the American Psychiatric Association. Dr. Jonnalagadda is an NCMS member and currently is participating in the Kanof Institute for Physician Leadership’s Health Care Leadership and Management Program. Her term on the Medical Board ends Oct. 31, 2021.

Secretary/Treasurer John W. Rusher, MD, of Raleigh is a pediatrician and partner at Raleigh Pediatric Associates. He is also an Associate Clinical Professor in the Department of General Pediatrics at the UNC School of Medicine in Chapel Hill. Dr. Rusher is board certified in Pediatrics and is a fellow of the American Academy of Pediatrics. Dr. Rusher practiced law in Raleigh for six years before training to be a physician. Dr. Rusher is an NCMS member and alumnus of the Kanof Institute for Physician Leadership. His Medical Board term ends Oct. 31, 2020.

  1. Howard Hall, MD, of Morganton, is an OB-GYN practicing with Medical Heights OB-GYN in Morganton. He earned his medical degree from the University of North Carolina at Chapel Hill and completed postgraduate training in OB/GYN at Greenville Hospital System in Greenville, SC. His term ends Oct. 31, 2022.

Christine M. Khandelwal, DO, of Apex is Director of Inpatient Palliative Care at Transitions Life Care in Raleigh. She is a professor in the Department of Family Medicine (Geriatrics) at the Campbell University School of Osteopathic Medicine and is an adjunct associate professor in the University of North Carolina at Chapel Hill’s Department of Family Medicine – Palliative Care and Hospice Medicine Fellowship. Dr. Khandelwal is certified by the American Board of Family Medicine, which has granted her certificates of added qualification in both Palliative and Hospice Medicine and in Geriatrics. Her term is up Oct. 31, 2021.

Michaux R. Kilpatrick, MD, PhD, of High Point practices at Regional Physicians Neurosurgery in High Point, an affiliate of UNC Health Care, where her practice includes diagnosis, evaluation and treatment of spine, brain and peripheral nerve disorders in adults. Dr. Kilpatrick also performs evaluations of work-related injuries, personal injury care and independent medical evaluations. Dr. Kilpatrick graduated from University of North Carolina School of Medicine and completed her neurosurgery residency at UNC Hospitals. Dr. Kilpatrick earned a Stereotactic and Functional Neurosurgery fellowship at the University of Pennsylvania in Philadelphia. Her Medical Board term is up Oct. 31, 2020.

Joshua Malcolm, JD, of Pembroke is an attorney and one of three public members of the Board. His legal expertise is in compliance, healthcare governance and government ethics, among other topics. Malcolm is former General Counsel for the University of North Carolina at Pembroke and is a former Associate General Counsel for Fayetteville State University. Malcolm earned his legal degree from the North Carolina Central University School of Law. His term ends Oct. 31, 2022.

Varnell McDonald-Fletcher, PA-C, Ed.D, of Durham has experience working in neurosurgery, orthopedics, and neuro-oncology. Currently, she specializes in colorectal surgery and practices at the VA Hospital in Durham, where she has administrative and clinical responsibilities. McDonald-Fletcher earned degrees in biology and chemistry at North Carolina Central University and completed her training as a physician assistant at Duke University. McDonald-Fletcher also completed the PA Surgical Residency Program at Norwalk Hospital/Yale University. McDonald-Fletcher is an NCMS member and serves on the NCMS Medical Education Committee. Her term on the NC Medical Board ends on  Oct. 31, 2021.

Damian F. McHugh, MD, of Raleigh is an emergency medicine physician practicing with Raleigh Emergency Medicine Associates in Raleigh. Dr. McHugh was born and raised in England and attained US citizenship in 2002. He earned his medical degree from the Victoria University of Manchester Medical School, England, and pursued postgraduate training and certification in Family Practice and Emergency Medicine on both sides of the Atlantic. Dr. McHugh completed postgraduate training in Emergency Medicine at the University of North Carolina at Chapel Hill. Dr. McHugh is an NCMS member. His term on the Medical Board ends Oct. 31, 2022.

Shawn P. Parker, JD, MPA, of Raleigh practices law with Smith Anderson in Raleigh, where he is a member of the Health Care team, advising clients on health care policy, legislative advocacy, executive strategy, and regulatory guidance concerning business planning of organized medicine. Previously, Parker served as a managing partner for a public policy consulting firm working with clients in government agencies and the private sector. His term ends Oct. 31, 2021.

Jerri L. Patterson, NP, of West End, is a founding member of Integrated Pain Solutions, a private practice serving the Sand Hills region of NC and part of the Triangle, and has more than 15 years of experience in pain management. She completed her training as a nurse practitioner at Duke University and is an active member of the American Society of Pain Management Nurses. Her term on the Medical Board ends Oct. 31, 2021.

Devdutta (“Dev”) G. Sangvai, MD, MBA of Durham is a family physician practicing with Duke University. He is Assistant Professor of Community and Family Medicine at Duke University Medical Center and also holds the position of Associate Chief Medical Officer of the Duke University Health System. In addition, Dr. Sangvai is Medical Director of DukeWELL, a wellness and care management program for Duke employees. An NCMS Past President, Dr. Sangvai graduated from the Ohio State University and received his medical degree from the Medical College of Ohio, where he also completed postgraduate training in family medicine. Dr. Sangvai earned his Master of Business Administration from Duke’s Fuqua School of Business. Dr. Sangvai is an alumnus of the Kanof Institute for Physician Leadership. His term on the Medical Board ends Oct. 31, 2022.

Ralph A. Walker, JD, of Greensboro is the former director of the N.C. Administrative Office of the Courts. A former trial lawyer, prosecutor, and county attorney, Judge Walker served as a Guilford County superior court judge and as a judge on the North Carolina Court of Appeals. In addition, he has served as chair of the North Carolina Dispute Resolution Commission and is a former member of the Rules Review Commission. His term is up Oct. 31, 2020

In the News

How CDC’s ‘disease detectives’ are Cracking the Case of Vaping Linked Illnesses, The Advisory Board Forum/The Washington Post, 11-27-19

Learning Opportunity

The NC Department of Health and Human Services Opioid and Prescription Drug Abuse Advisory Committee will meet Dec. 13 from 8:30 a.m. to 1:30 p.m. at the McKimmon Center in Raleigh. The topic for this meeting will be ‘What’s New in the Jail World?’ and will look at Medication Assisted Treatment in jails as well as how the justice system deals with people with substance use disorder. Learn more and register.



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