NCDHHS Guidance 

UPDATED: Latest guidance from the NC Department of Public Health. (3/29/2020)

The updates include:

    • new criteria for submission of specimens to the state lab,
    • removing the requirement to complete a Person Under Investigation (PUI) form for patients tested for COVID-19, and
    • the requirements for reporting deaths associated with the virus.

Interim Guidance for Outpatient Triage and Assessment  (3/23/2020)

Guidance for patients  (3/23/2020)

Clinicians should use their judgment to determine which patients are most in need of testing. NCDHHS does not recommend testing of asymptomatic patients for COVID-19.

Read the memo from NCDHHS on testing through LabCorp. (3/11/2020)

NC COVID-19 text information and updates are available. To sign up, text COVIDNC to 898211

LabCorp Guidance

To facilitate greater access to testing for the virus that causes Covid-19, NCDHHS is encouraging providers to submit specimens to LabCorp when ALL of the following conditions are met:

    • Fever
    • Signs/symptoms of lower respiratory illness (e.g., cough, shortness of breath)
    • Negative influenza test (rapid or PCR).

Guidance for testing at LabCorp is available here.

Additional Resources

Our friends at The Pediatric Center in Wilmington have shared their testing flowchart.

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NCDHHS Guidance

The state is working to secure adequate supplies of personal protective equipment (PPE). Nationwide, there are shortages.

NCDHHS and the state Office of Emergency Management is instructing health care providers to  work through existing vendors and contracts to secure PPE. If you encounter a shortage, they advised that you contact your local health department or county emergency management department to request supplies. If you have questions or concerns, please contact Hattie Gawande ( or call 919-906-1899)

CDC Guidance

CDC Latest Personal Protective Equipment recommendations

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To help protect patients and staff from spread of Covid-19 many practices are looking to telehealth technology. Below is guidance and policies from public and private insurers and additional resources.

NCMS Offers Telemedicine Help Through New Platform “Presence”

Commercial insurers

NEW! NCMS Compilation of Payers’ Telehealth Policies (4/6/2020)

List of telehealth policies and guidance from Aetna, Blue Cross and Blue Shield of NC, Cigna, Humana and United Healthcare. (Updated 3/18/20)

NC Medicaid 

NC Medicaid will allow practices to bill for defined telehealth services. Review the updated policies in this special NC Medicaid Bulletin.

FAQs for telehealth in Federally Qualified Health Centers (FQHC) and Rural Health Centers      are in this chart.


On March 17, CMS announced expanded Medicare telehealth coverage. Beginning on March 6, 2020, Medicare will temporarily pay clinicians to provide telehealth services.

NEW! Video Available on Medicare Coverage and Payment of Virtual Services

CMS released a video providing answers to common questions about the Medicare telehealth services benefit. CMS is expanding this benefit on a temporary and emergency basis under the 1135 waiver authority and Coronavirus Preparedness and Response Supplemental Appropriations Act. View the Video

Read the Fact Sheet on this announcement

Frequently Asked Questions about Medicare telehealth (3/17/2020)

          General Medicine Toolkit (3/20/20)

End Stage Renal Disease Provider Toolkit (3/20/20)

HIPAA Compliance

The US Department of Health and Human Services Office for Civil Rights will not impose penalties on physicians using telehealth in the event of noncompliance with the regulatory requirements under the Health Insurance Portability and Accountability Act (HIPAA). Learn more here.

Telehealth Vendors

Company  Website Fee Structure
Presence Free
Doxy Free
Trimed Free
Updox Free
DocsInk Fee Based
Dr. First Fee Based
CGM Fee Based

Telehealth Resources

  • If you are interested in learning more about how to implement telehealth into your practice, Curi, a Medical Mutual Company, offers this quick one-page summary offering guidance on the structure/execution of clinical telehealth services, as well as a number of links to resources and regulatory bodies. Curi Telehealth Overview.
  • Telehealth Tipsheet provided by NC AHEC
  • National Consortium of Telehealth Resources is offering this free toolkit

NC Medical Board Position on Telehealth

Review the North Carolina Medical Board’s position on telehealth as of March 17, 2020. 

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NC Department of Health and Human Services Secretary Mandy Cohen, MD, MPH, has called on medical professionals to volunteer to help in the state’s response to COVID-19. Read her letter to the medical community.

For more information or to volunteer, please visit the state’s online platform to sign-up.

NCMS Asks Governor To Increase Restrictions To Help Prevent Spread of COVID-19

NC 2-1-1 to Provide Assistance for COVID-19

Wake County Health Department Offers COVID-19 Help

NC Medical Board Adopts Emergency Rules in Response to COVID-19

Other Resources

AMA Articles and Resources

5 ways medical students can assist during the COVID-19 pandemic

What to do when COVID-19 enters your physician practice

General Practice Management Guidance for COVID-19

NCMS Business Alliance member Poyner Spruill has compiled numerous resources for employers:

NCMS Business Alliance member Curi has compiled a helpful page of resources, including additional information on telemedicine, practice workflows, disaster planning, helpful webinars and more. Access Curi’s COVID-19 Resource page.

Toolkit for Independent Physicians

Thanks to our friends at Avance Care, who have shared this toolkit (updated 3/24/2020) for independent practices grappling with their response to Covid-19. The kit includes practical advice and resources to protect staff; recommendations for room decontamination; sample scripts for patients who may demand testing even if it’s not warranted by clinical guidelines and links to other resources.

Access the toolkit. (updated 3/24/2020)

Rural Health Resources

Covid-19 & Pets 

Animals and Coronavirus: Frequently Asked Questions  (NC State School of Veterinary Medicine)

Hand hygiene videos

This New England Journal of Medicine video on hand hygiene is excellent and pretty technical. It’s 14 minutes long.

For patients, this National Health Service hand hygiene video has no words, just a great demo and lasts just 44 seconds.

COVID-19 Symptoms

COVID-19 Symptoms one sheet (NC Drug Card)

CDC Hand Hygiene Fact Sheets and Posters

Patient fact sheet

Provider fact sheet

Provider Poster: Clean-Hands-Count

Poster Clean Hands Count For My Patients

White House Coronavirus Guidance

Poster for Patients

Articles of interest

Coronavirus (Covid-19): New Telehealth Rules and Procedure Codes for Testing (FPM Journal, 3-10-20)

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