Members continue to report trouble getting through to Blue Cross and Blue Shield of North Carolina (BCBSNC) to receive pre-certification or pre-authorization of services for their patients. Below are the numbers BCBS previously provided us to help our members speed the process with minimal time on the phone.
For Utilization Management/PreCert/Authorizations – please use this number 800-672-7897.
For emergent eligibility verification issues:
- If the patient is in the office and you are unable to verify eligibility for an immediate, urgent/emergent service or appointment via Blue eSM or the toll-free provider line (800-214-4844), before turning the patient away, you may call 919-765-4035 for assistance. If voicemail picks up on this line, please leave a contact name and a contact number for the office. Please Note: this will not include detailed benefit information only to verify ELIGIBLITY
- If you are verifying eligibility for future appointments, please attempt to utilize Blue eSM or the 800 eligibility line.