This new service is a product of the ongoing work of the BCBSNC Joint Advisory Group (JAG), which was established by the 2009 Thomas/Love Settlement “to facilitate communication and cooperation between physicians and BCBSNC.” Physician-members of the JAG voiced the need for a central point person at BCBSNC who could communicate with and assist physicians who wish to express their concerns and problems.
BCBSNC’s agreement to provide the Hotline service is an important development in efforts to improve relations between BCBSNC and physicians and their practices. Calls to the Hotline may not always generate a different end result for physicians. However, physicians can call the Hotline to get a fresh look of their issue from BCBSNC.
Access the Hotline by calling (919) 765-4035, faxing (919) 765-7109, or emailing firstname.lastname@example.org.