NCTracks Update — Not Chugging Along Quite Yet

NCTracks, the new Medicaid claims system, is not chugging along at full speed yet – there are still lengthy hold times at the call center as practices seek help with various glitches. But problems are being addressed. Provider portal access has improved and, as of Monday, CSC states that 2 million claims have been processed thus far on the new system.

The correction status of the most frequent complaints can be seen on the NCTracks status page, here. Remember to visit the North Carolina Medical Society (NCMS) Trouble Log to record your experiences with NCTracks. NCMS is monitoring the log for the most common complaints and directly addressing them with CSC. Watch the NCMS website for updates.


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