With ICD-10 working normally, the NCTracks ICD-10 Crosswalk and the NCTracks ICD-10 Inbox will shut down by year end.
You can continue to find help with ICD-10 after December 31 here:
- If you need to know what an ICD-9 code corresponds to in ICD-10, you can look it up on the crosswalk or GEMS maintained by the Centers for Medicare and Medicaid Services.
- Check DMA policies or documents for the specific codes used by NCTracks at
- You can refer to the NCTracks ICD-10 webpage for FAQs, fact sheets, and the Help Kit. Also, review the Issues List, where we will continue to post any issues that arise and their resolution.
- Computer-based provider training for NCTracks ICD-10 can be accessed at your convenience on the secure provider portal.
- If you have any questions, you can, as usual, contact the NCTracks Call Center at 800-688-6696 or NCTracksProvider@nctracks.com. Please note that the NCTracks Call Center agents cannot determine what the right diagnosis code is for any particular situation. Determining the correct diagnosis code can only be done by the medical professional treating the patient.