Since the launch of NCTracks last July 1, NCMS has been working closely with the system’s vendor, CSC, to attempt to resolve our members’ issues with NCTracks. Practices have been struggling financially due to persistent malfunctions with the system.
“We understand, from our own tireless efforts to help our members overcome the system defects, that legal action may be the only remaining option to remedy the harm to the Medicaid system and get NCTracks to function as advertised,” Seligson said. “We believe that NCTracks is a poorly tested, defective and very expensive software product. The resulting problems for the State of North Carolina and its citizens have no doubt been a huge challenge for the DHHS and required additional resources that the department was not expecting to incur. So far none of us received what we were promised.”
Read the NCMS statement regarding the NCTracks lawsuit.
Here is a copy of the complaint filed Thursday morning.