As a result of the effects of Hurricane Sandy, the North Carolina Division of Medical Assistance and its Medicaid Fiscal Agent, HP Enterprise Services, have experienced delays in receiving crossover claim files from the CMS Coordination of Benefits Contractor (COBC). The New York data center used by the COBC to produce and transmit crossover claim files experienced flooding due to Hurricane Sandy. As a result of this flooding and the need for the COBC to switch over to a disaster recovery site, there have been delays in sending out crossover claim files to the Division of Medical Assistance (DMA) and its fiscal agent. CMS is sending regular updates on its recovery process, and as DMA receives more information it will be shared with the provider community.
Medicaid Alert — Delays in Crossover Claim Files Expected
The North Carolina Medical Society (NCMS) recently received this alert from Centers for Medicare and Medicaid Services (CMS):
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