Help Available As New Medicare Cards Are Issued

The Centers for Medicare and Medicaid Services (CMS) will begin mailing new Medicare cards to Medicare beneficiaries beginning in April 2018. The new cards will no longer have the individual’s social security number as the identifier, but instead will have a Medicare Beneficiary Identifier (MBI). CMS is planning a major outreach effort to educate beneficiaries about the change. Get the details.

Last week, CMS announced a special provider Ombudsman to serve as a resource for you as the new Medicare card is rolled out. According to CMS, the Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers and other providers and to develop solutions to any implementation problems. Dr. Eugene Freund will be serving in this position. Reach the Ombudsman at

Medicare beneficiaries have their own Ombudsman as well as CMS staff to address inquiries or issues.

To help educate Medicare patients, CMS has created posters to hang in our office as well as tear-off sheets or fliers you can distribute to patients. Register then order these free color products. The poster and tear off sheets will be available in Spanish later this year.


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