Consortium for Physician Resilience and Retention Formulates Work Plan

NCPRR logoThe NC Consortium for Physician Resilience and Retention (NCPRR) met on Sept. 15, in Raleigh in conjunction with the NCMS Annual Meeting to develop a work plan to begin to raise awareness about the epidemic of physician burnout and to bring personal fulfillment to the practice of medicine.

Joe Jordan, PhD, CEO of the NC Physicians Health Program (NCPHP) welcomed the participants, who included representatives of six health systems, the NC Medical Board, the NC Medical Society, NC Academy of Physician Assistants, Medical Mutual Insurance Company of NC and other stakeholders. Paul DeChant, MD, who delivered a keynote presentation to Annual Meeting attendees earlier that day visited the NCCPRR gathering and commended its efforts to address the issues of physician resilience and retention and to promote best practices in North Carolina.

Jason Horay, Health Promotion Coordinator for the NCMS Employee Benefit Plan, gave an overview of Stanford Medicine’s WellMD program as a national model to emulate. That program created the first Chief Wellness Officer position at a U.S. academic medical center, established a medical staff wellness committee, launched the WellMD website and monthly newsletter, the WellConnect resident crisis hotline, and is supporting widespread educational efforts. Through the Stanford Physician Wellness Survey, the program will measure the pervasiveness of burnout and its effects and develop priorities for wellness interventions based on its findings.

Consortium members divided into work groups to discuss and formulate work plans in three areas:

  • The Education work group endorsed the work done at Stanford and will connect to those resources for use in North Carolina. The work group commended efforts of the NC Medical Board to support licensees and pledged to work more closely with the Board on physician wellness.
  • The Clinical Causes work group seeks to develop a “Confidential Path to Wellness,” comprised of a confidential referral group of qualified coaches, counselors and peers that will help the medical community address their personal needs.
  • The Intervention work group came up with a plan to develop a “Provider Enjoyment Index,” to measure the level of enjoyment a provider has in their clinical practice. The index would measure various factors such as time spent in EHRs after clinic hours, and include data already being collected by other sources.  The ultimate goal would be for physicians and systems to compare overall index scores across the state and share best practices to increase provider satisfaction.

The Consortium will reconvene after the first of the year to evaluate progress on the work plan.


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