If a BCBSNC member is seeking services but has not yet received his/her ID card, please check Blue-e to confirm the member’s benefits and eligibility. If you are unable to confirm via Blue-e, please try again as BCBSNC is continually processing enrollment applications.
Most BCBSNC members already have ID cards; however, some members are still waiting for their ID cards and may instead present a Certificate of Coverage issued by BCBSNC. Please accept a Certificate of Coverage as proof of enrollment.
If a BCBSNC member is in the office for an immediate appointment or to receive an urgent/emergent service, and you have been unable to verify eligibility via Blue-e or BCBSNC’s Provider Service Line (800-214-4844), please call (919) 765-4035 for assistance. If voicemail picks up on this line, please leave a contact name and a contact number for the office.
Again, if you are attempting to verify eligibility for future appointments, please attempt to use Blue-e or the Provider Service Line first. If a patient needs clinical services authorized for a future appointment, please try our dedicated Authorization Line (800-672-7897).
BCBSNC emphasized to NCMS that their escalated process is not a permanent solution, and encouraged medical practices to use this process as appropriate until recent problems with Blue-e are corrected and call volumes reduce.